Customer instructions
Sample collection
PREPARATION
Place the accessory for the toilet on the back of the seat, as shown in the image.
DEPOSIT THE SAMPLE
Place the specimen on the toilet accessory.
UNSCREW THE BROWN CAP
While holding the tube in your hand, unscrew the cap attached to the collecting spoon and leave the tube containing the stabilizing liquid aside to take it back later. Do not spill the stabilizing liquid from the tube.
COLLECTING THE SAMPLE
Use the spoon attached to the brown cap to fill it with the faecal sample. The actual size of the faecal sample is shown in the image to the right. The toilet accessory can then be flushed into the toilet once the sample has been collected.
IMMERSE
Dip the spoon with the collected sample into the tube.
SCREW-IN TIGHTLY
SHAKING
Shake the sealed tube in a back and forth motion for at least 30 seconds.
SAMPLE MIXED WITH THE STABILIZING LIQUID
The faecal sample will mix with the stabilizing liquid; not all particles will dissolve immediately, but this will not change the result of the analysis.
STORE FIRST SAMPLE
Samples can be stored in an environment that is between 8°C up to 25°C.
REPEAT
Repeat the process after a minimum of 24 hours and a max of 5 days with the second collection kit.
Send samples to lab
Once both samples have been collected and secured, they are ready to be sent back to our laboratory for analysis. Read the following instructions carefully. These steps will guide you on how to package your samples and send them back to us through a pre-paid DHL service.
PLACE TUBES IN BIOLOGICAL SAMPLE BAG
Locate the biological specimen bag. Place each collected specimen in the absorbent bag separately and then place both specimens in the biological specimen bag and seal securely. Return the bag to the original box.
For local (Malta) customers:
You need to drop off your samples at our laboratories, where they were picked up from.
You can call us in advance on +35622580200 or go to the main reception at the Life Science Park (LS2.1.12 – LS2.1.15), San Gwann, SGN 300, Malta. Show on map on Monday to Friday between 09:00 to 17:00.
For international customers:
SEALING AND BOOKING THE COLLECTION
Close the box and place it in the DHL bag. Request pick-up of the sample. Pickup must be arranged within 1 week of sample collection.
Here is a step-by-step DHL pick-up guide to help you request a pick-up for your sample.
Results
Once we have received your samples in our laboratory, it will take around 3 weeks for you to receive your results. Results are sent to the email address that you used to register when purchasing the kit.
When you have received the results, you will notice remarks from our microbiota expert with every graph that is included in the final report.
Consultation
The email containing your results will also include a link to book an appointment with our microbiota expert. Click the link and select the day and time best for you to discuss your report and the expert’s recommendations.
If you have chosen to have a consultation with a nutritionist, you will also receive instructions on how to book your session.
